Frequently Asked Questions

No. I specialize in consultation services for hearing wellness, social-communication coaching, and hearing device management.  My unwavering goal is to build trusting relationships with my clients where the focus is on hearing your story and walking alongside you while exploring all options without bias.  

Yes. We use HIPAA compliant client management software that protects you and your private health information.

Most appointments are blocked for 50 minutes and are charged at $225. There is also an option to schedule 25 minute appointments that are charged at $120. Payment is due prior to the appointment start.

We understand, unexpected things can come up! We request a 24-hour written notice to avoid late fees. We do not offer refunds for 'no-show' appointments so please be mindful when scheduling and needing to cancel.

You’ll receive an email invitation to your secure client portal through Carepatron once you've scheduled your appointment.

The portal is HIPAA compliant and designed to protect your privacy. Once you've created your profile, you can complete intake forms, sign documents, view appointment details, send secure messages, and join Telehealth sessions.

If you are an existing client, please use the portal whenever possible to send messages or documents instead of regular email. It helps keep your health information secure and ensures I can respond in a timely and organized way. A new link can be sent if required.

You can follow this link to download the Carepatron app: https://help.carepatron.com/en/articles/6378775-download-the-carepatron-app

Yes. I can help you make decisions about hearing aids, even though I don't sell them. I am licensed to dispense hearing aids and have worked with and fit hearing devices from top hearing device manufacturers. I can make recommendations for different models and styles of hearing aids and provide referrals to providers who fit these devices when appropriate.

Each client arrives with a range of differing needs. For some clients I can hit it all in one session and for others, more sessions are required. Social and communication coaching sessions are typically built on a 4-session, individually tailored program where we work together to establish goals, set clear actions, and track your progress.

No, all appointments are private pay and payments made directly to Hearing Health Consulting. A good faith estimate will be provided for you if continued sessions are recommended. We are out of network with all health insurance companies as most will only cover the cost of diagnostic services and hearing aids, if any hearing care services are covered.

All appointments and sessions are conducted through a virtual platform to allow us to connect regardless of where you are. You will receive a link in your email for your virtual appointment once your appointment is scheduled. Appointments are either 50- or 25-minute sessions where we'll work together to understand your needs and work towards your goals collaboratively.