Need help with your hearing aids? This session covers everything from Bluetooth connections to cleaning tips so you can get the most out of your devices, without the overwhelm.
Hearing Technology Support with a Licensed Audiologist
Get confident. Get comfortable. Get more from your hearing aids.
Whether you purchased your hearing aids online or through a clinic, getting the most out of your devices takes more than simply wearing them. Confidence, understanding, and the right guidance make all the difference.
Hearing Technology Support is a focused, 25-minute virtual session with a licensed audiologist designed to help you use your hearing aids correctly, comfortably, and consistently. We’ll walk through the practical steps of daily use, troubleshoot common issues, and make sure you feel equipped to use your devices in real-life situations.
You’ve already invested in your hearing. This session helps ensure that investment works for you.
What Is Hearing Technology Support?
Hearing Technology Support is a non-diagnostic, educational teleaudiology service focused on helping you understand and manage the everyday use of your hearing devices.
This service is ideal for learning how to:
Use your hearing aids properly in daily life
Navigate common technology questions and frustrations
Build confidence using your devices in real-world situations
The goal is practical support, not testing, prescribing, or sound adjustments.
Who This Service Is For
This service may be a good fit if you:
Recently received hearing aids and want guidance getting started
Purchased hearing aids online and need professional support
Feel unsure about how or when to use your devices
Struggle with handling, comfort, or daily maintenance
Feel overwhelmed by hearing aid technology or apps
Want a refresher or confidence boost using your devices
Hearing Technology Support appointments are available for residents of California and Washington.
What to Expect During the Virtual Appointment
Your 25-minute Hearing Technology Support session may include:
Step-by-step guidance on inserting and removing your hearing aids
Charging, battery changes, and power management
Connecting hearing aids to Bluetooth devices (phones, tablets, computers)
Understanding basic features, buttons, and controls
Tips for daily wear, comfort, and consistency
Cleaning and basic maintenance best practices
Troubleshooting common, non-technical issues
Sessions are conducted virtually using a secure video platform and are paced to your comfort level.
What This Service Does Not Include
To ensure clarity, Hearing Technology Support does not include:
Diagnostic hearing testing
Medical diagnosis or treatment
Prescribing hearing aids
Reprogramming or adjusting sound settings
Fine-tuning amplification or frequency responses
Emergency or urgent care
If device programming or in-person audiology care is needed, guidance will be provided on appropriate next steps.
Benefits of Hearing Technology Support
Professional guidance without pressure or sales
Increased confidence using your hearing aids
Reduced frustration with everyday device issues
Better consistency and comfort with device use
Convenient, private, virtual support
Support whether devices were purchased online or in-clinic
Frequently Asked Questions
Can you adjust or reprogram my hearing aids?
No. This service focuses on education, use, and support—not sound programming or technical adjustments.
Do my hearing aids have to be purchased through you?
No. This service is available regardless of where your hearing aids were purchased.
Is this session virtual?
Yes. All Hearing Technology Support sessions are conducted via teleaudiology.
Is this helpful if I’ve had hearing aids for a while?
Absolutely. Many clients find a refresher session improves comfort, confidence, and consistency.
If hearing aid technology feels confusing or frustrating, you don’t have to figure it out alone. Hearing Technology Support offers practical, no-pressure guidance so you can feel confident and in control of your hearing devices.
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